Delivery

DELIVERY TIMES 

For product delivery times please look beneath the description on the product page. Here you will find a lead time for that product.

A large majority of our products are stock items and we do our best to despatch orders within two working days of receipt. If you have a specific delivery date you need to meet or any questions regarding stock or delivery times please do not hesitate to contact us on 01889 577347 or email sales@stopem.co.uk 

FREE DELIVERY

Free standard delivery for all orders to UK Mainland destinations*. For excluded postcodes (please see table below) a fixed rate will be applied at checkout. For any Northern Ireland, Southern Ireland and off shore destinations please contact our sales team on 01889 577347 where we will be happy to advise.

Most items are delivered between 3 and 5 working days, unless otherwise specified. Products that are made bespoke to customer specification and bulk orders may take longer, for more information call our sales team on 01889 577347. Deliveries can be made any time between 08:00 and 17:30 on the date of delivery.

NEXT DAY DELIVERY

Next day delivery is available on certain products, please see individual product details for more information. Orders for next day delivery must be placed by 1pm the day before. If you miss this cut off time please see our Express Priority service (see below).

EXPRESS PRIORITY DELIVERY

This service guarantees a next day delivery on your order, this is not available on all products, so please call to confirm. Express priority orders for next day delivery will incur an extra charge and  must be placed by 3pm the day before.

ON DELIVERY

Goods must be inspected before signing for, as signature confirms the goods were received in perfect condition. Stopem will not be held responsible for any damages reported after a signature has been provided.

We reserve the right to charge a re-delivery charge, this will be for any of the following reasons;

- Delivery is refused
- Incorrect delivery address is provided
- Premises are closed/no one available to take delivery

RETURNS

Any products returned to Stopem must be completely packaged, where appropriate we ask that the original packaging is used. Products must also be returned unused, as new, in an undamaged condition.The products will remain at your risk until they are physically returned to us by collection or delivery, so please make sure that the items are sufficiently packaged to prevent damage occurring during their return. All items will be checked upon return before the relevant action is taken

Please contact us if you wish to return an item as prior permission is required along with a returns form. Any goods returned without the returns form, or prior warning, will not be accepted by our warehouse.

Any returns must be arranged by you, unless otherwise agreed. Following return and inspection, your refund will be processed. Please note, if on inspection goods are not deemed suitable for resale no refund will be given. Business refunds are subject to a 25% restocking fee, unless on the unlikely event that goods have been received faulty (verified and confirmed by us before return) .

Some of our products are excluded from our standard returns policy, if they are special order or made bespoke. Please contact us on 01889 577347 if you would like more information, or to check whether you can return an item before ordering.

DAMAGED GOODS

Goods must be inspected before signing for, it is your responsibility to ensure this is carried out on delivery of your items,as signature confirms the goods were received in perfect condition.

If you have received a delivery which is damaged you must sign the delivery as "DAMAGED" and notify us within 48 hours of delivery. Please notify us via email on sales@stopem.co.uk or telephone 01889 577347.We will require photographic evidence of the damage, this must also be received within 48 hours of delivery.

We will then arrange to collect and replace your item subject to our usual terms and conditions of sales and delivery or offer an alternative. We cannot accept "Unchecked" or similar wording for any deliveries received, as this is accepting the delivery as received in good condition. We will not accept claims for damaged goods if the carrier has obtained a clean signature or if more than 48 hours after delivery has passed.  

Any products returned to Stopem must be completely packaged, where appropriate we ask that the original packaging is used. Products must also be returned unused, as new, in an undamaged condition. 

*EXCLUDED POSTCODES